Refund before shipment
Due to all of our products being customized based on customer provided information, we are unable to proceed with a second sale. To avoid non serious orders, we charge a cancellation fee of 60% of the consumption amount.
1. During the production process, if the order is cancelled, a cancellation fee of 60% of the consumption amount will be charged.
2. Cancel the order before shipping, and a cancellation fee of 60% of the consumption amount will be charged.
Refund after shipment
1. After shipment, refunds or returns are not accepted.
2. We do not accept refunds or returns after receiving the doll.
3. If the delivery of the goods fails due to the customer's own reasons, and the customer provides an incorrect delivery address or changes the delivery address midway, we will not issue a refund.
To apply for returns and refunds, please contact customer service first, and they will inform you of the details.
Customer service email: service@bobblechief.com
Return and refund time
Within 24 hours of receiving the goods, contact customer service.
Customer service email: service@bobblechief.com
The postage for returns and exchanges
Due to customized products, we are unable to resell or reuse the items you returned. Therefore, we do not accept returns and therefore do not have the cost of returns or exchanges.
